Last Updated: April 5, 2026
At West Copper Electric, we value your privacy. This policy explains what information we collect, why we collect it, and how we keep it secure in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s PIPEDA.
1. Information We Collect
We collect the following types of personal information:
- Identifiers: Name, email address, home/service address, and phone number.
- Payment Information: Credit card details or billing information (processed securely via third-party providers).
- Technical Data: Cookies and usage data from third-party analytics.
2. How We Collect Information
We collect data through various touchpoints:
- Direct Interaction: Information you provide over the phone or via website contact forms.
- Automated Technologies: Cookies and third-party analytics to track website performance and user experience.
- Service Tools: Data entered during the booking, scheduling, or invoicing process.
3. Why We Collect Information
We use your data for the following purposes:
- Fulfilling Service: To schedule appointments, provide electrical services, and process billing.
- Marketing: To send updates, promotions, or newsletters. You may opt out of these at any time.
- Business Analytics: To improve our website functionality and customer service.
4. Third-Party Sharing
We do not sell your personal data. We only share information with trusted service providers necessary to operate our business:
- Stripe: For secure payment processing.
- Go Highlevel: For marketing automation and CRM management.
- Housecall Pro: For job scheduling, dispatching, and customer record management.
5. Your Rights
Under Canadian privacy laws, you have the following rights regarding your data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to update or fix inaccurate information.
- Withdrawal of Consent: You can opt out of marketing communications or request that we delete your data (subject to legal or tax record requirements).
6. Security Measures
Your information is primarily stored and managed within Housecall Pro, which utilizes industry-standard encryption. We do not store raw credit card numbers on our local systems; all financial transactions are handled by PCI-compliant processors like Stripe.
7. Contact Information
If you have questions about this policy or wish to exercise your rights, please contact us at: